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ERIC Number: EJ508727
Record Type: CIJE
Publication Date: 1994
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0033-7072
Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
Dewdney, Patricia; Sheldrick Ross, Catherine
RQ, v34 n2 p217-30 Win 1994
Seventy-seven MLIS (masters of library and information studies) students visited a library and asked a question that mattered to him or her personally. Only 59.7% expressed a willingness to return to the same librarian with another question. Willingness to return and overall satisfaction were significantly related to the librarian's behavior and the quality of the answer. (Author/JKP)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A