ERIC Number: EJ508685
Record Type: Journal
Publication Date: 1995
Reference Count: N/A
Improving the Quality of Business Reference Service.
Lavin, Michael R.
Reference Librarian, n48 p71-98 1995
Identifies some of the distinguishing characteristics of business information and examines their impact on reference transactions. Topics include characteristics of business patrons; question negotiation; dealing with patrons' expectations; helping patrons devise a search strategy; understanding search results; requisite skills for business librarians; and developing appropriate policies. (51 references) (Author/LRW)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A