ERIC Number: EJ508531
Record Type: CIJE
Publication Date: 1995
Reference Count: 0
In Search of the Benchmark Institution.
Hanson, Emil O.
College and University, v70 n3 p14-19 Spr 1995
Benchmarking, associated with quality management philosophy currently common in higher education institutions, identifies processes considered to be the standard to emulate. A benchmark student administrative services area represents the best related processes brought together in one institution. A benchmark institution is described. It is argued that quality service is a by-product of benchmark processes. (Author/MSE)
Publication Type: Reports - Evaluative; Opinion Papers; Journal Articles
Education Level: N/A
Authoring Institution: N/A