ERIC Number: EJ505341
Record Type: CIJE
Publication Date: 1994
Reference Count: 0
Organizational Performance Measures: The Vital Signs of TQM Investments.
Lembcke, Barbara A.
New Directions for Higher Education, n86 p45-59 Sum 1994
This article presents a family of organizational performance measures that enable decision makers at institutions of higher education to weigh the returns on investment in Total Quality Management. The enrollment management process is used to illustrate the use of six performance measures. The importance of a thorough knowledge of organizational performance before and after the investment decision is stressed. (DB)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A
Note: Theme issue: "Total Quality Management on Campus: Is It Worth Doing?"