ERIC Number: EJ505338
Record Type: CIJE
Publication Date: 1994
Reference Count: 0
The Return on Quality Investment.
New Directions for Higher Education, n86 p5-20 Sum 1994
This article urges leaders at institutions of higher education to analyze the decision to pursue a Total Quality Management improvement strategy in the same way as any other strategy--as a return on investment. Evidence of costs and benefits of TQM from industry and campus is summarized, and barriers to a "return on quality investment" mindset are identified. (DB)
Publication Type: Opinion Papers; Journal Articles
Education Level: N/A
Audience: Administrators; Policymakers; Practitioners
Authoring Institution: N/A
Note: Theme issue: "Total Quality Management on Campus: Is It Worth Doing?"