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ERIC Number: EJ503525
Record Type: CIJE
Publication Date: 1995
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISSN: ISSN-0740-8188
Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
Edwards, Susan; Browne, Mairead
Library & Information Science Research, v17 n2 p163-82 Spr 1995
Describes part of a project designed to develop a user-based approach to measuring the extent to which services provided by librarians meet or exceed user expectations on a consistent basis. Results show that academics and librarians have similar expectations, but there are differences in the emphasis each group places on aspects of service. (Author/JKP)
Publication Type: Opinion Papers; Reports - Descriptive; Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A