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ERIC Number: EJ501101
Record Type: CIJE
Publication Date: 1995
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISSN: ISSN-0093-6502
Empathy and Burnout in Human Service Work: An Extension of a Communication Model.
Miller, Katherine; And Others
Communication Research, v22 n2 p123-47 Apr 1995
Reviews theoretical work on emotional communication and burnout, concentrating on the Empathic Communication Model of Burnout. Tests hypotheses with a sample of workers who provide services to the homeless. Suggests that the moderating variables of job involvement, organizational role, and attitude about service recipients influence the impact of various portions of the model in explaining burnout. (RS)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A