ERIC Number: EJ498580
Record Type: CIJE
Publication Date: 1995
Reference Count: 0
Benefits of Formal Training Courses within a Professional Services Firm.
Burke, Ronald J.
Journal of Management Development, v14 n3 p3-13 1995
A survey of 1,208 professional employees showed that 90% had taken internal courses, 40% external courses. Greater participation was associated with more positive work attitudes, satisfaction, perceived higher quality of company services/products, and fewer barriers to service excellence. Better evaluation data were needed to determine the value of internal vs. external courses. The latter were more likely to be attended by more senior, older men. (SK)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Authoring Institution: N/A
Note: Available from MCB Univ. Press, PO Box 10812, Birmingham, AL 35201-0812.