ERIC Number: EJ498505
Record Type: CIJE
Publication Date: 1995
Reference Count: 0
Total Quality Management: Using the Principles in a Teaching Environment.
Knappenberger, John A.
Business Education Forum, v49 n3 p5-8 Feb 1995
Application of total quality management (TQM) in the classroom provides an opportunity to eliminate the minimally successful authoritarian management style. Classroom TQM differs because the customer-client relationship is not clearly defined, motivational factors have differing expectations, and there is less pressure in terms of the consequences of failure. (SK)
Publication Type: Opinion Papers; Journal Articles
Education Level: N/A
Authoring Institution: N/A