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ERIC Number: EJ496600
Record Type: Journal
Publication Date: 1995
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0362-8930
Make 'Em Smile: 10 Essentials for Successful Customer Service.
Todaro, Julie Beth
School Library Journal, v41 n1 p24-27 Jan 1995
Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback; positive communication; and training. A short bibliography is appended. (KRN)
Publication Type: Reference Materials - Bibliographies; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A