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ERIC Number: EJ491583
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0163-5506
Best Practices: An Analysis of the Best (and Worst) in Fifty-Two Public Library Reference Transactions.
Ross, Catherine Sheldrick; Dewdney, Patricia
Public Libraries, v33 n5 p261-66 Sep-Oct 1994
Describes a study that focused on users' public library reference service experiences that was carried out by graduate students from the School of Library and Information Science at the University of Western Ontario. Topics addressed include body language; reference interviews; listening skills; familiarity with relevant sources; service orientation; and inservice training. (seven references) (LRW)
Publication Type: Reports - Evaluative; Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A