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ERIC Number: EJ489283
Record Type: CIJE
Publication Date: 1994
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0163-853X
Workplace Reasons for Saying You're Sorry: Discourse Task Management and Apology in Telephone Interviews.
Bean, Judith Mattson; Johnstone, Barbara
Discourse Processes, v17 n1 p59-81 Jan-Feb 1994
Outlines a model of the speech act of apologizing that ranges apologies along a continuum from the most situational to the most personal. Analyzes 252 occurrences of apologies in 62 telephone interviews. Shows how most apologies are functions of discourse task management tactics. (HB)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A