ERIC Number: EJ487801
Record Type: CIJE
Publication Date: 1994
Reference Count: 0
Learning to "Walk the Talk": A Critical Tale of the Micropolitics at a Total Quality University.
Wendt, Ronald F.
Management Communication Quarterly, v8 n1 p5-45 Aug 1994
Describes a case study of a major university implementing a total quality management (TQM) program. Finds that TQM hegemony has a potential to privilege passive, bounded, regimented, and efficiency-focused thinking over critical, self-reflective, strategic, and creative thinking; and to replace experimentation, the inherent value of ideas, and critical-creative pedagogy with efficiency, cost effectiveness, and productivity. (SR)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Authoring Institution: N/A