ERIC Number: EJ487688
Record Type: CIJE
Publication Date: 1994
Reference Count: 0
"It's Like a Prison in There": Organizational Fragmentation in a Demographically Diversified Workplace.
Zak, Michele Wender
Journal of Business and Technical Communication, v8 n3 p281-98 Jul 1994
Describes how, when a vehicle maintenance unit of a public transit agency underwent extensive demographic diversification of its workforce, original workers escalated shop talk and horse play as vehicles of internal power struggles, leading to dysfunction and even violence. Argues that management failed to provide for the need for newly diverse discourse communities to negotiate a new order. (SR)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Authoring Institution: N/A
Note: Special Issue: Work-Force Diversity: Organization-Wide Implications for Communication.