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ERIC Number: EJ486872
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1066-8926
Listening to the Customer: Implementing Quality Function Deployment.
Schauerman, Sam; And Others
Community College Journal of Research and Practice, v18 n4 p397-409 Jul-Aug 1994
Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's institutional systems. (MAB)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A