ERIC Number: EJ486775
Record Type: Journal
Publication Date: 1994
Reference Count: N/A
Night Owl: Maryland's After-Hours Reference Service.
Duke, Deborah C.
Public Libraries, v33 n3 p145-48 May-Jun 1994
Discusses "Night Owl," a Maryland public library's after hours telephone reference service. Issues include project start-up, user profiles, types of questions, volume, after hours reference accessibility, security, costs, service limits, publicity, staffing, and employee turnover. Similar services in other states are cited. (Contains six references.) (SLW)
Publication Type: Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: California (Berkeley); California (Oakland); Illinois; Maryland (Baltimore); New Jersey