ERIC Number: EJ485851
Record Type: Journal
Publication Date: 1992
Reference Count: N/A
A Transition to Total Quality Management for Maryland's System of Career and Technology Education.
Oliver, Katharine M.; Gilli, Lynne M.
Journal of Studies in Technical Careers, v14 n4 p219-31 1992
Maryland's Division of Career and Technology Education implemented total quality management (TQM) through a vision and conceptual plan, organizational plan, process design, and job design for state staff. Keys to its success included partnerships with businesses using TQM, staff development, recognition of internal customers, high-level commitment, and inclusion and participation of all stakeholders. (SK)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Maryland