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ERIC Number: EJ483753
Record Type: Journal
Publication Date: 1994
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0010-0870
Using Quality Concepts to Improve Reference Services.
Brown, Janet Dagenais
College and Research Libraries, v55 n3 p211-19 May 1994
Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains 18 references.) (LRW)
Publication Type: Guides - Non-Classroom; Information Analyses; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A