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ERIC Number: EJ483615
Record Type: CIJE
Publication Date: 1993
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0742-5627
Improving the Process of Education: Total Quality Management for the College Classroom.
Gilbert, James P.; And Others
Innovative Higher Education, v18 n1 p65-85 Fall 1993
A systematic, institutional approach to continuous improvement in college instruction is outlined, based on the four main elements of Total Quality Management: quality defined by customer; top leadership responsibility; systematic analysis of work processes; and continuous quality improvement throughout the organization. Definitions and dimensions of quality are examined. (Author/MSE)
Publication Type: Reports - Evaluative; Guides - Classroom - Teacher; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A