ERIC Number: EJ471059
Record Type: CIJE
Publication Date: 1993
Reference Count: 0
Quality Improvement in Higher Education: TQM in Administrative Functions.
Melan, Eugene H.
CUPA Journal, v44 n3 p7-8,10,12,14-18 Fall 1993
Total Quality Management (TQM) is defined and described, and its application in higher education institutions is discussed. The paper examines: TQM origins, salient features, importance of organizational leadership and commitment, use of strategic planning, customer orientation, the notion of continuous improvement, assessment of progress, and application to college administrative functions. (MSE)
Publication Type: Reports - Evaluative; Guides - Non-Classroom; Journal Articles
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A