ERIC Number: EJ469103
Record Type: Journal
Publication Date: 1993
Reference Count: N/A
Implementing Total Quality Management: A Model for Research Libraries.
Barnard, Susan B.
Journal of Library Administration, v18 n1-2 p57-70 1993
Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered. (Contain eight references.) (EAM)
Descriptors: Academic Libraries, Administrative Principles, Higher Education, Library Administration, Library Associations, Library Planning, Library Services, Models, Organizational Climate, Organizational Theories, Problem Solving, Quality Control, Research Libraries, Staff Development, Total Quality Management, User Needs (Information)
Publication Type: Guides - Non-Classroom; Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A