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ERIC Number: EJ468997
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0018-1560
Total Quality Management at Virginia Commonwealth University: An Urban University Struggles with the Realities of TQM.
Cowles, Deborah; Gilbreath, Glenn
Higher Education, v25 n3 p281-302 Apr 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons about the process of change. (MSE)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A