ERIC Number: EJ468138
Record Type: CIJE
Publication Date: 1993
Reference Count: 0
Applying Total Quality Management to Business Education.
Brown, Daniel J.; Koenig, Harold F.
Journal of Education for Business, v68 n6 p325-29 Jul-Aug 1993
Responses from 390 business school alumni (60%) show that students want educators to consider their opinions about their overall educational experience and what happens after graduation. A total quality management approach can help discover customer/student needs, establish a focus on improvement, and implement a process orientation. (SK)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Authoring Institution: N/A