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ERIC Number: EJ467334
Record Type: CIJE
Publication Date: 1993
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISSN: ISSN-0033-7072
Models of User Satisfaction: Understanding False Positives.
Applegate, Rachel
RQ, v32 n4 p525-39 Sum 1993
Discussion of user satisfaction with online searches or other products of information retrieval systems focuses on three models of satisfaction, so that the false positive of unwarranted user satisfaction can be addressed. The distinction between material and emotional satisfaction is examined, and implications for research in library and information science are suggested. (Contains 54 references.) (LRW)
Publication Type: Information Analyses; Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A