ERIC Number: EJ465770
Record Type: Journal
Publication Date: 1993
Reference Count: N/A
Total Quality Management and Servicing Users through Remote Access Technology.
DiMattia, Ernest A., Jr.
Electronic Library, v11 n3 p187-91 Jun 1993
Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers; Journal Articles
Education Level: N/A
Authoring Institution: N/A