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ERIC Number: EJ464270
Record Type: CIJE
Publication Date: 1993
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISSN: ISSN-0271-0579
The Challenge: Overcoming the Pitfalls.
Lozier, G. Gregory; Teeter, Deborah J.
New Directions for Institutional Research, n78 p127-32 Sum 1993
Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and cultural transformation. (MSE)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Note: Theme issue topic: "Pursuit of Quality in Higher Education: Case Studies in Total Quality Management."