ERIC Number: EJ464247
Record Type: CIJE
Publication Date: 1993
Reference Count: 0
Six Foundations of Total Quality Management.
Lozier, G. Gregory; Teeter, Deborah J.
New Directions for Institutional Research, n78 p5-11 Sum 1993
Understanding the principles underlying the Total Quality Management approach is essential to using it effectively in higher education. These include establishing a customer-focused mission; creating a vision; improving the process continuously; using systematic analysis; promoting participation; and recognizing the college or university as a system. (MSE)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A
Note: Theme issue topic: "Pursuit of Quality in Higher Education: Case Studies in Total Quality Management."