ERIC Number: EJ455392
Record Type: CIJE
Publication Date: 1992
Reference Count: 0
Improving Customer Service in the Admission Process: A Survey of Public and Private Institutions.
Trawick, I. Frederick; Powers, Thomas L.
Journal of College Admission, n137 p13-17 Fall 1992
College students posing either as high school seniors or parents placed 20 calls to 9 colleges and universities over a period of 6 weeks. Overall, the school performed very poorly in telephone communication and follow through. Findings suggest there are many problems to be overcome by colleges and universities in their handling of applicants' questions. (NB)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A