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ERIC Number: EJ453230
Record Type: CIJE
Publication Date: 1992
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0884-1985
The Critical Elements Missing from Most Total Quality Management Training.
Dawson, Graydon
Performance and Instruction, v31 n9 p15-21 Oct 1992
The most successful TQM (Total Quality Management) training programs include a set of "paradigm-shifting" experiences to encourage self-assessment by managers. Their retraining and altered perceptions result in an empowered workforce and long-term, significant improvement in the effectiveness and success of their organization. (seven references) (EA)
Publication Type: Journal Articles; Opinion Papers; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A