ERIC Number: EJ448860
Record Type: CIJE
Publication Date: 1992
Reference Count: N/A
TQM: Colleges Embrace the Concept of "Total Quality Management."
Mangan, Katherine S.
Chronicle of Higher Education, v38 n49 pA25-26 Aug 12 1992
Application of Total Quality Management (TQM), which stresses total staff commitment to "customer" satisfaction, is reported at increasing numbers of colleges and universities. A survey of 22 institutions found employees felt better about their jobs, students were happier, and communication was improved. Expansion of TQM into the academic arena is reported to be controversial. (DB)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A