ERIC Number: EJ444851
Record Type: Journal
Publication Date: 1992
Reference Count: N/A
Get Your Reference Staff on the STAR Track.
Isenstein, Laura J.
Library Journal, v117 n7 p34-37 Apr 15 1992
Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and follow-up questions. (MES)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A