ERIC Number: EJ444026
Record Type: CIJE
Publication Date: 1992
Reference Count: N/A
Can the Total Quality Management Approach Used in Industry Be Transferred to Institutions of Higher Education?
Sutcliffe, W.; Pollock, J.
Vocational Aspect of Education, v44 n1 p11-27 1992
Educational institutions can adapt the total quality approach by viewing their service as a product, considering users' criteria for judging quality, and fostering the commitment of the academic community to maintenance and improvement of standards. (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A