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ERIC Number: EJ439882
Record Type: Journal
Publication Date: 1991
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0309-314X
What Does the User Look for from an Online Host?
Retlev, Ulla
Online Review, v15 n3-4 p193-206 Jun-Aug 1991
Examines users' requirements from online vendors, both from the point of view of an inexperienced user and an experienced information specialist. Criteria that users look for are discussed, including available information, price structure, a trial period, service and user support, training, document delivery, consistency, quality, screen design, and information policy. (LRW)
Publication Type: Journal Articles; Information Analyses; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A