ERIC Number: EJ437583
Record Type: CIJE
Publication Date: 1992
Solving Complex Problems Requires Good People, Good Processes.
Hetzel, Robert W.
NASSP Bulletin, v76 n540 p49-55 Jan 1992
To avoid bad decisions, principals must be willing to invest time, energy, and resources and prepare the problem-solving team for the frustrations involved in tackling tough problems. Simple probing techniques such as "creating (or intensifying) the problem,""the Five Whys""I wish" statements, the nominal Group Technique, and multivoting can aid participants. (12 references) (MLH)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A