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ERIC Number: EJ433117
Record Type: CIJE
Publication Date: 1991
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0271-0579
Total Quality Management in Higher Education.
Sherr, Lawrence A.; Lozier, G. Gredgory
New Directions for Institutional Research, (No. 71 Total Quality Management in Higher Education) v18 n3 p3-11 Fall 1991
Total Quality Management, based on theories of W. Edward Deming and others, is a style of management using continuous process improvement characterized by mission and customer focus, a systematic approach to operations, vigorous development of human resources, long-term thinking, and a commitment to ensuring quality. The values espoused by this approach match those of higher education. (MSE)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A