Listening to the Voice of the Consumer: A New Model for Social Services Research.

Croft, Suzy; Beresford, Peter

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Peer reviewed

ERIC Number: EJ419496

Record Type: Journal

Publication Date: 1990

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0010-8146

EISSN: N/A

Listening to the Voice of the Consumer: A New Model for Social Services Research.

Croft, Suzy; Beresford, Peter

Convergence, v23 n4 p62-70 1990

Researchers surveyed 102 elderly people in London about their concerns and compared their responses to those of social services staff. The disparity in responses led to a more democratic, participatory research project that gave elderly participants a greater voice in expressing their needs and shaping the services offered. (SK)

Descriptors: Consumer Protection, Foreign Countries, Older Adults, Participatory Research, Social Isolation, Social Services, Social Work

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: United Kingdom (London)

Grant or Contract Numbers: N/A

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