ERIC Number: EJ418709
Record Type: Journal
Publication Date: 1990
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0884-1985
EISSN: N/A
Solving Human Performance Problems with Computers. A Case Study: Building an Electronic Performance Support System.
Raybould, Barry
Performance and Instruction, v29 n10 p4-14 Nov-Dec 1990
Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based training (CBT), simulations, and user interface. (10 references) (LRW)
Descriptors: Case Studies, Computer Assisted Instruction, Computer Simulation, Computer System Design, Databases, Expert Systems, Hypermedia, Industrial Training, Information Needs, Interactive Video, Online Searching, Performance Factors, Postsecondary Education, Sales Occupations, Training Methods, User Needs (Information), Videodisks
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
