ERIC Number: EJ414522
Record Type: CIJE
Publication Date: 1990
Reference Count: 0
Behavioural Analysis of Grievances: Episodes, Actions and Outcomes.
Bouwen, Rene; Salipante, Paul F.
Journal of European Industrial Training, v14 n6 p27-32 1990
A study of over 200 Belgian and U.S. labor grievances showed that persistence through several episodes was risky but positively related to satisfaction with outcomes. Focus on formulation of grievances and behavioral analysis provide a model for managing grievances that favorably influences worker beliefs about the organization. (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A