ERIC Number: EJ407205
Record Type: CIJE
Publication Date: 1989
Reference Count: 0
The Hidden Agenda in the Measurement and Evaluation of Reference Service, or, how to Make a Case for Yourself.
Reference Librarian, n25-26 p351-58 1989
Discusses measurement and evaluation as ways to justify reference work to users and library administration. A trivia contest is cited as a way to achieve public recognition, and measuring use of reference materials rather than the number of reference questions is recommended. User surveys and other measures of reference activity and value are also recommended. (10 references) (MES)
Publication Type: Journal Articles; Information Analyses; Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Reprinted from Reference Librarian; v11 p45-52 Fall-Win 1984.