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ERIC Number: EJ404240
Record Type: CIJE
Publication Date: 1989
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: N/A
A Methodology for Measuring User Satisfaction.
Mostert, D. N. J.; And Others
Information Processing and Management, v25 n5 p545-56 1989
Describes a simplified process that can be used by computer departments in businesses to measure fulfillment of user requirements, with emphasis on practical interpretation and usefulness of results. The methodology is based on a set of minimum criteria determined by the organizational environment. An example using a spreadsheet implementation is provided. (three references) (Author/CLB)
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A