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ERIC Number: EJ403785
Record Type: CIJE
Publication Date: 1990
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: N/A
What to Do when You're Verbally Attacked: The Critical Moment.
Margolis, Howard
NASSP Bulletin, v74 n523 p34-38 Feb 1990
If administrators personalize attacks, defend themselves, or argue with detractors, anger will escalate and the situation will degenerate further. This article explains why people attack and advises how to respond by using reflective listening, inviting criticism, focusing on the problem itself, exploring suggested solutions as legitimate options, and following through. (MLH)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A