ERIC Number: EJ399448
Record Type: Journal
Publication Date: 1989
Reference Count: N/A
Support for Quality Assurance in End-User Systems.
Klepper, Robert; McKenna, Edward G.
Information Management Review, v5 n1 p33-38 Sum 1989
Suggests an approach that organizations can take to provide centralized support services for quality assurance in end-user information systems, based on the experiences of a support group at Citicorp Mortgage, Inc. The functions of the support group include user education, software selection, and assistance in testing, implementation, and support of user-developed systems. (11 references) (CLB)
Publication Type: Journal Articles; Opinion Papers; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A