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ERIC Number: EJ398037
Record Type: Journal
Publication Date: 1989
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Multicultural Training: Designing for Affective Results.
Stolovitch, Harold D.; Lane, Miki
Performance and Instruction, v28 n6 p10-15 Jul 1989
Describes the development of a multicultural awareness program for Montreal bus drivers that was designed to improve their attitudes toward and services to multicultural customers. Highlights include participant contributions; criteria for selecting instructors; the importance of a trustworthy instructor-facilitator; management participation; design rationale; affect analysis; and formative evaluation results. (16 references) (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada (Montreal)