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ERIC Number: EJ395513
Record Type: CIJE
Publication Date: 1989
Pages: N/A
Abstractor: N/A
Reference Count: 0
Unobtrusive Studies and the Quality of Academic Library Reference Services.
Whitlatch, Jo Bell
College and Research Libraries, v50 n2 p181-94 Mar 1989
Uses empirical data from an obtrusive study of reference performance to explore the content validity of and assumptions about unobtrusive studies. Changes needed to improve unobtrusive studies of reference services are discussed, including the development of test questions representing all types of queries and supplementing the correct fill rate with other measures of performance. (20 references) (Author/CLB)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A