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ERIC Number: EJ379733
Record Type: Journal
Publication Date: 1988
Pages: N/A
Abstractor: N/A
Reference Count: N/A
Causal Accounts and Managing Organizational Conflict: Is It Enough to Say It's Not My Fault?
Bies, Robert J.; And Others
Communication Research, v15 n4 p381-99 Aug 1988
Examines superiors' causal accounts for refusing a subordinate's request, and their effects on subordinates' reactions that might induce conflict. Shows that explanations of mitigating circumstances alone do not allay negative reactions to a denial, but that adequacy of reasoning and sincerity explain the variance in subordinate reactions. (SR)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A