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ERIC Number: EJ376562
Record Type: CIJE
Publication Date: 1988
Pages: N/A
Abstractor: N/A
Reference Count: 0
Accessing the Effectiveness of Reference Services: A Difficult but Necessary Process.
Green, Louise Koller
Catholic Library World, v54 n4 p168-71 Jan-Feb 1988
Considers the need for academic libraries to measure the effectiveness of reference services on an ongoing basis, and discusses factors to be considered in the planning, design, implementation, and analysis of various assessment methods. The different evaluation criteria for reference staff, bibliographic instruction, and online services are compared. (28 notes with references) (CLB)
Publication Type: Journal Articles; Guides - Non-Classroom
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A