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ERIC Number: EJ365911
Record Type: Journal
Publication Date: 1987
Pages: N/A
Abstractor: N/A
Reference Count: N/A
First Encounters: The Role of Communication in the Medical Intake Process.
Heller, Monica; Freeman, Sarah
Discourse Processes, v10 n4 p369-84 Oct-Dec 1987
Examines the relationship between communicative and organizational processes in the medical and financial screening steps of the patient intake process of an urban out-patient clinic. Case studies of conversational routines in medical intake show how these processes elicit and provide information in categories used to reconcile conflicting medical and bureaucratic constraints. (MM)
Publication Type: Journal Articles; Opinion Papers; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A