Peer reviewedERIC Number: EJ355849
Record Type: Journal
Publication Date: 1987
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
The Invisible Users of Online Catalogs: A Public Services Perspective.
Kalin, Sally Wayman
Library Trends, v35 n4 p587-95 Spr 1987
Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)
Descriptors: Academic Libraries, Databases, Dial Access Information Systems, Higher Education, Library Role, Library Services, Microcomputers, Needs Assessment, Online Catalogs, Online Searching, Technical Assistance, Telecommunications, Use Studies, User Needs (Information), User Satisfaction (Information)
Publication Type: Journal Articles; Opinion Papers; Reports - Evaluative
Education Level: N/A
Audience: Administrators; Media Staff; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
