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ERIC Number: EJ337842
Record Type: Journal
Publication Date: 1986
Pages: N/A
Abstractor: N/A
The Social Context of Reference Work: Assessing the Effects of Gender and Communication Skill on Observers' Judgments of Competence.
Harris, Roma M.; Michell, B. Gillian
Library and Information Science Research, v8 n1 p85-101 Jan-Mar 1986
Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited. (Author/EJS)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Assessments and Surveys: Bem Sex Role Inventory