ERIC Number: EJ334725
Record Type: Journal
Publication Date: 1986
Reference Count: N/A
Unobtrusive Reference Testing: The 55 Percent Rule.
Hernon, Peter; McClure, Charles R.
Library Journal, v111 n7 p37-41 Apr 15 1986
Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12 references) (EJS)
Publication Type: Journal Articles; Opinion Papers; Reports - Research
Education Level: N/A
Audience: Researchers; Policymakers
Authoring Institution: N/A
Identifiers - Location: United States